Wisconsin Firearms Components LLC wants you to be completely satisfied with your shopping experience and the same goes for your purchases. So, If you are not satisfied with your purchase within 10 business days of the receipt of your items you may request a RMA (Return Merchandise Authorization). ALL returns must have an approved RMA number before any item can be returned to Wisconsin Firearm Components LLC. If an item is returned in unopened condition and in its original packaging Wisconsin Firearm Components LLC will offer an exchange, refund or credit less a 15% restocking charge. Furthermore, a 25% fee will be charged for any orders cancelled after the processing of payment and/or items. All returns or cancelled orders are subject to review of the RMA request by Wisconsin Firearm Components LLC and will be charged a 15% restocking fee after review and if an RMA approval number is granted. The items must be returned within 10 business days of the issuance of an approved RMA number. All products must be packed in their original packaging, including any accessories, manuals, documentation and registration that shipped with the items. A 15% open package fee in addition to the 15% restocking fee (totaling 30%) will be charged on any sealed products that are opened or removed from its original packaging and submitted for return. RMA correspondence and decisions are done via email from Wisconsin Firearm Components LLC. After submitting your request we will review your request usually within 5 business days, If an RMA number is issued to you for a return, refund, exchange or credit this process can take up to 7-14 business days for us to process and issue a return, refund, exchange or credit after the date of us notifying you of our decision.
Wisconsin Firearm Components LLC recommends that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the (USPS) will initiate a trace. The customer is responsible shipping charges both ways on returns (unless special circumstances are present) as well as for shipping charges on shipments that are refused.
Please note that we do not permit the returns of the following products:
Special orders and products that are custom configured to your or otherwise out of factory specifications.
Products that have been installed or used after receipt.
Illumination devices, electronic sights, optics, scopes, night vision and thermal optical equipment.
